S H I P P I N G
We ship from the state of Querètaro in central Mèxico, worldwide. Constantly we are looking for new ways to lower our shipping costs that are safe, reliable and least expensive for our customers. At current we use Mexico International Flat Rate (Sepomex) to ship envelopes and MexPost to ship small boxes fast and safely to the U.S. and around the world. You can request delivery by UPS, DHL or FedEx - the price will usually be about 4 to 5 times the cost (for parcels weighing less than 1 kilo) of the regular Mexico Postal Service.

On parcels over 1 kilo, it is usually cheaper and safer to ship by alternate carriers like UPS, DHL or FedEx. All parcels of 1 kilo or more will automatically be custom quoted for you, this includes single and combined item shipping. Our shipping charges are calculated by weight and not by quantity.

     ** Our shipping rates do not include International Customs charges,
         these must be paid by the customer (if any) when you receive your parcel.

R E T U R N S
If you are not satisified with your purchased item(s) and wish to return it and receive a refund. You must first contact us within 3 days of receipt of your parcel and then promptly ship the item(s) back to us within 7 days of receipt. You must ship the items back in their original package and pay all shipping costs to us here in México. Once the parcel is received and contents inspected we will have PayPal refund * the purchase price for the item.

* If an item is damaged it will be helpful to send us a digital image (photo or scan) of the damage before returning - we may offer a discount or partial refund if you would still like to keep the damaged item.

No returns or refunds will be accepted if you do not pay the MANDATORY "Registered Mail" service fees (see the chart below) - NO EXCEPTIONS.

RETURNS WILL NOT BE ACCEPTED FOR REASONS SUCH AS: "the color does not match my clothes", "it was not what I had envisioned", "it is smaller than I imagined", etc... we list all sizes, weights and use good un-retouched photos to represent the product, usually photographed in sunlight (unless the description says otherwise) - every item we sell is handpicked, we do not buy in bulk, what you see and what is in our description is exactly what you receive and 99% of our clients have been happy with their purchases over the 3 years that we have been in business.

N O T I C E  -  L O S T    P A R C E L S
To protect ourselves from dishonest customers (unfortunately they are out there) and mail theft in Mexico and around the world - customers must now pay for Registered Mail (see below) if they expect any kind of refund for a parcel they did not receive. This means that the parcel will have to be signed for and a return card will be sent back to us for verification in case of any discrepancy arising from a transaction.

Unfortunately we do lose a couple parcels a year (mainly to Singapore and Thailand), but that is a small amount out of amount of parcels we ship per year. Registered Mail is now mandatory for your piece of mind and the guarantee that your purchase is 100% safe.

Parcels take between 10 and 21 days to arrive to their destination from Mexico, and sometimes (for some unknown reason) a few parcels have taken 30 to 45 days to arrive to certain destinations (usually to Asia) - this fortunately occurs very rarely.